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Complaint resolution


If you have a complaint about team performance, service, partner or employee you can direct your complaint to an appropriate member of the engagement team, orally, by letter, email or via the VA Business website  Contact Us page. If possible, please email or write to us, or use our online form to tell us about your complaint so that the details of the complaint are clear and complete. If you are not sure who you should refer your complaint to, or feel it is inappropriate to address the complaint to a member of the engagement team, please submit your complaint to the Complaints Officer via the Contact Us page on the VA Business website (  or write or call our Complaints Officer:

Gloria Samwel

The Complaints Officer, Quality & Risk
VA Business Assurance Services
5th Floor, Blue Plaza Building, 8 India Street
P O Box 1090 – Arusha Tanzania
Phone: 255 27 254 24020
Mobile: 255 753 305051