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Balance score card

Balance score card

At VA Business Assurance Services we measure our performance based on our balanced score card in the following areas:

Customer perspective

We focus on  attract more valuable clients, retain existing valuable clients through quality services, Providing value-adding recommendations which in turn create extra work from existing clients and minimize risk by discontinue risk clients.

Learning and growth perspective

In lifetime we focus on increasing professional staff capacity in serving clients professionally, ethically and objectively by providing in-house training and external training to our staff. We have set entry qualification for professional staff to be university graduate and we are committed to sponsor our professional staff to thirty (30) hours of external professional training annually.

Financial Perspective

We based our office in medium cities where rents are affordable. As our work involved working at clients’ premises, we ensure financial sustainability by renting small offices and increasing working morale of our staff by linking operating performance reward based.

Internal Business Process Perspective

At VA Business Assurance Services we are committed to 100% compliance with all applicable International Standards on Auditing and International Financial Reporting Standards. To ensure this, we have subscribed to Canadian Professional Engagement Manual to which we use their electronic templates for audit documentation. We are also serious on individual performance, we evaluate individual performance on assignment basis and those who cannot cope with ISAs’ audit documentations are immediately removed from their posts and replaced with more competent.